FAQs
How do I reset my password?
Click on the “Forgot Password” link at the account page. Enter your registered email, and follow the instructions sent to your inbox.
I registered but didn’t receive the verification email. What should I do?
First, check your Spam or Junk Mail folder — sometimes the verification email may be filtered there. If you still don’t see it, wait a few minutes and refresh your inbox. You can also try resending the verification email from the login page. If the problem continues, contact our support team for assistance.
How can I install software safely?
Always download software from official sources. Follow our step-by-step installation guide in the guide page to avoid errors or malware.
When is IT support available?
Our support team is available Monday–Friday, 9 AM to 6 PM. For urgent issues outside these hours, please use the Contact Support form.
If the problem is not resolved, please visit our contact page to reach our support team. (click the contact page link )
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